Warranty Policy

At HoodieMart Shop, we take pride in the quality and craftsmanship of our products. Our warranty policy is designed to provide you with confidence and assurance in your purchases.

Lifetime Warranty:

HoodieMart Shop extends a lifetime warranty on all our products. We are dedicated to delivering items that meet the highest standards of quality. Our warranty covers any defects in materials or workmanship, ensuring your satisfaction and peace of mind.

Coverage:

Our lifetime warranty covers:

  1. Manufacturing Defects: Issues related to the manufacturing process affecting the functionality of the product.

  2. Material Defects: Flaws or weaknesses in the materials used in the construction of the product.

  3. Normal Wear and Tear: We understand that products undergo expected wear and tear over time due to regular use. Our warranty covers issues arising from normal usage.

  4. Accidents: Unforeseen accidents happen, and we've got you covered for damages resulting from accidental incidents.

Claim Process:

To make a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer support team with details of the issue and proof of purchase.

  2. Evaluation: Our team will assess the claim and may request additional information or images to better understand the situation.

  3. Resolution: If the claim is approved, we will offer a replacement or a repair, depending on the nature of the issue.

Customer Responsibilities:

  • Provide proof of purchase for warranty validation.
  • Follow care instructions provided with the product.
  • Report any issues promptly to prevent further damage.

Shipping:

The customer is responsible for shipping the product to HoodieMart Shop for warranty evaluation. If the warranty claim is approved, HoodieMart Shop will cover the cost of returning the repaired or replaced item.

Thank you for choosing HoodieMart Shop. Our commitment to quality and your satisfaction is our top priority. If you have any questions or need assistance, please contact our customer support team. We appreciate your trust and look forward to serving you.